Frank Customer Survey

Please be as honest as you can be, you don’t have to answer every question unless you wish to. The more information you provide the better it is for planning future lessons.

If you prefer you can remain anonymous.

Thank you.

Did you find it easy to contact us?

Did we respond in a timely fashion?

Is our car clean enough on the inside?

Is our car clean enough on the outside?

On a scale of 1 to 5, 1 being the worst and 5 being best. Would you say our car is suitable for tuition purposes?

Do you like the idea of the dash camera?

On a scale. Do you think that your instructor is punctual? Where in the scale would you tick?

Do you feel comfortable enough to ask questions? Where in the scale would you tick?

Do you feel your instructor listens to, and understands any concerns you may have? Where in the scale would you tick?

Are you happy with the balance between chatter and instruction in the car?

Is the level of instruction suitable for your needs?

What phrase would you use to describe the amount of instruction you receive?

Do you think I explain things clearly enough for you?

Is the balance between driving and manoeuvres good for you?

Do you think you are given enough encouragement?

Would you like any feedback on your answers? If so please ensure that you have given your details.

Thank you very much, your feedback is appreciated.